Services

Service plans, relocation and repairs

Repair Call Out

£149

One-hour inspection and fault-finding visit with full health report and chemical advice.

What's included

Repair Call-Out – What’s Included
Our Repair Call-Out Fee covers the initial attendance of one of our experienced hot tub engineers to investigate and diagnose a fault with your hot tub or spa.
Your call-out includes:
* 🚐 Engineer attendance at your property
* 🔍 Full inspection of the hot tub and affected equipment
* ⚡ Electrical and control system checks where required
* 💧 Inspection of pumps, heaters, pipework and associated components
* 🛠️ Fault diagnosis and identification of the likely cause
* 📋 Professional advice on the recommended repair
* 📸 Photographs and notes of any faults identified where appropriate
* 💷 A clear quotation for any additional parts or repair work required
Please note: The call-out fee covers the engineer’s attendance, inspection and diagnosis only. Any replacement parts, materials or additional repair labour required will be quoted separately and will only be carried out with your approval.
If the fault can be safely rectified during the initial visit using parts and materials already available to the engineer, we will discuss any additional costs with you before proceeding.

Visit:: 1 hour inspection/fault-finding

Winter Shut Down

£179

Full drain down, wet vac, pipework drain, filter treatment and full clean — ready for winter.

What's included

Winter Shutdown – What’s Included
Our Winter Shutdown Service is designed to safely prepare your hot tub for the colder months when it is not going to be used regularly. Proper winterisation helps reduce the risk of frost damage, stagnant water and damage to pumps, heaters and pipework.
Your Winter Shutdown includes:
* 💧 Full draining of the hot tub
* 🧼 Cleaning and flushing of the plumbing system
* 💦 Removal of residual water from the pipes and plumbing
* 💨 Blowing out pipework and plumbing lines where required
* 🔧 Inspection of pumps, heater and filtration system
* 🧹 Cleaning of the shell and internal components
* 🧽 Cleaning and inspection of the filters
* 🛡️ Preparation of the hot tub for an extended period of non-use
* 🔌 Safe shutdown of the hot tub’s electrical and control systems where appropriate
* 📋 Visual inspection for any issues that may require attention before the hot tub is returned to service
* 💡 Advice on protecting and restarting your hot tub after winter
Please note: Winter Shutdown is a preventative service and does not include the replacement of faulty parts or repairs identified during the inspection. Any additional work required will be discussed with you and quoted separately before being carried out.
We recommend arranging your Winter Shutdown before prolonged periods of freezing temperatures to help minimise the risk of frost-related damage.

Includes:: Drain down, pipework drain, full clean

26 Key Service

£299

Full hot tub service: internal inspection, system flush, chemical treatment, UV protection, filter & shell clean.

What's included

26-Point Hot Tub Service – What’s Included
Our comprehensive 26-Point Hot Tub Service is designed to give your spa a thorough inspection, clean and health check, helping to identify potential issues before they become costly repairs.
Your service includes:
* 🧼 Full hot tub inspection and health check
* 💧 Drain and refill of the hot tub
* 🧪 Water chemistry check
* 🧴 Chemical system and dosing check
* 🧼 Plumbing system flush
* 🦠 Biofilm treatment
* 💦 Jet clean and plumbing clean
* 🧽 Thorough cleaning of the hot tub shell
* 🔍 Inspection of all jets and fittings
* 🔧 Inspection of pumps and circulation pump
* ♨️ Heater inspection and operational check
* ⚡ Electrical and control system inspection
* 🎛️ Control panel and display check
* 💡 Inspection of lighting system
* 💧 Inspection of pipework and visible connections
* 🔎 Leak inspection
* 🧹 Filter inspection and cleaning
* 🧊 Check of insulation and accessible areas
* 🛡️ Cover inspection
* 🔩 Inspection of accessible fixings and components
* 🔊 Check for unusual pump or equipment noises
* 🌡️ Temperature and heating operation check
* 📶 Wi-Fi/control accessories checked where fitted
* 📋 Full service report and recommendations
* 👨‍🔧 Professional advice on ongoing maintenance
What’s the benefit?
A regular service can help maintain your hot tub’s performance, water quality and efficiency while allowing potential problems to be identified early.
Following the service, our engineer will explain any issues found and provide recommendations for any repairs or replacement parts that may be required.
Please note: Replacement parts, chemicals, repairs and additional remedial work are not included in the standard 26-Point Service unless specifically stated. Any additional work will be discussed with you before being carried out.

Includes:: 26-point check, system flush, chemical treatment
Coverage:: One-off visit

Full Maintenance Plan

£419

All parts, labour and call-out charges covered, unlimited repairs, 24/7 support — includes our 26 Key Service.

What's included

Full Hot Tub Maintenance Plan – What’s Included
Our Full Hot Tub Maintenance Plan is designed to give you complete peace of mind, combining a comprehensive 26-Point Hot Tub Service with an additional 12 months Parts & Labour Warranty.
It is the ideal way to keep your hot tub professionally maintained while giving you additional protection against unexpected repair costs.
Your Maintenance Plan Includes:
* 🛠️ 12 Months Additional Parts & Labour Warranty
* 🔧 Cover for eligible parts and labour during the additional warranty period
* 🧼 Comprehensive 26-Point Hot Tub Service
* 💧 Full plumbing system flush
* 🦠 Biofilm treatment
* 💦 Jet and plumbing clean
* 🧪 Water chemistry and system checks
* 🔍 Inspection of pumps, heater and filtration system
* ⚡ Electrical and control system checks
* 💡 Lighting and control panel checks
* 💧 Inspection of accessible pipework and connections
* 🔎 Leak inspection
* 🧹 Filter inspection and cleaning
* 🌡️ Heating and temperature operation check
* 🎛️ Control panel and display check
* 📋 Full service report
* 👨‍🔧 Professional maintenance advice
* ⚠️ Early identification of potential faults and issues
Complete Peace of Mind
Regular professional maintenance can help keep your hot tub operating efficiently, extend the lifespan of key components and identify potential problems before they develop into more serious and costly repairs.
With the additional 12-month Parts & Labour Warranty, you’ll have added protection for eligible faults once your original manufacturer warranty expires.
Who Can Purchase the Maintenance Plan?
The Full Hot Tub Maintenance Plan is only available to customers who have purchased their hot tub or spa directly from us and whose hot tub is currently within its original warranty period.
The Maintenance Plan must be purchased before the original warranty expires and is subject to a service and inspection being completed by one of our authorised engineers.
The additional 12-month Parts & Labour Warranty will begin following the expiry of the original warranty, subject to the Maintenance Plan terms and conditions.
Please note: The Maintenance Plan is not available for hot tubs purchased from another retailer or for spas where the original warranty has already expired.
Replacement parts, repairs or remedial work that are not covered under the warranty will be quoted separately and will only be carried out with your approval.
Warranty cover is subject to the full terms, conditions and exclusions of the Maintenance Plan. Consumables, customer damage, misuse, chemical damage, cosmetic damage and faults caused by incorrect installation or maintenance may not be covered.

Includes:: Parts, labour, call-outs, unlimited repairs
Support:: 24/7

Hot Tub Relocation

£495

Professional two/three-man collection and delivery, fully inspected. 250 miles included, £1.50 per additional mile.

What's included

Hot Tub Relocation – Up to 250 Miles
Our Hot Tub Relocation Service is designed to safely transport your hot tub from its current location to your new property, with our experienced team handling the transportation and positioning.
Your relocation includes:
* 🚚 Collection of your hot tub from its current location
* 🛠️ Safe preparation of the hot tub for transportation
* 🔧 Disconnection where required
* 💨 Preparation and securing of the hot tub for transit
* 🚛 Transportation to your new property
* 📍 Delivery to the new address
* 🏗️ Positioning of the hot tub in the agreed accessible location
* 👨‍🔧 Professional handling throughout the relocation
Mileage
The advertised relocation price includes travel up to 250 miles.
For relocations exceeding 250 miles, an additional charge of £1.50 per mile will apply to the mileage over 250 miles.
Example:
A relocation of 300 miles would incur an additional £75 mileage charge (50 miles × £1.50).
Additional Services
Reconnection and recommissioning are not included in the relocation price.
If required, we can provide a separate quotation for:
* Electrical reconnection
* Plumbing reconnection
* Hot tub recommissioning
* Filling and testing
* Additional installation work
Important Information
The relocation price assumes suitable and reasonable access at both the collection and delivery addresses.
Before booking, we may request photographs or videos of the hot tub, access routes and both locations to ensure the move can be completed safely.
Any specialist lifting equipment, crane hire, additional labour or other requirements outside of the standard relocation service may incur an additional charge. Any additional costs will be discussed and agreed with you before the work is carried out.

Team:: 2–3 engineers
Distance:: 250 miles included

Warming up…